Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at collectiveplantco@gmail.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at collectiveplantco@gmail.com.

Return Policy 
All live plant sales are FINAL sale.
Please note we can only accept returns on plant accessories or non-perishable items.  Due to the nature of live plants, we cannot always offer a full return. If you are unhappy with your purchase, please reach out to us directly as we are happy to work out an exchange or refund when plant is still in same condition it was sold.  

Refunds to Payment Method Only: 
Please note we can only issue a refund to the payment method you used. If you used a gift card or pre-paid card, the refund may only return to that card.

Returns on Non Plant Items: 
Please note if you request to return a physical item the item must be in new condition with a receipt. 

Types of Damage to Live Plants That Can Be Saved: 
From our experience, many plants can be brought back to complete health after a few days of routine waterings and extra care. It is always best to send us a photo as we can assist you with this process!

Why Does My Plant Not Look Like The Listing Photo? 
One thing to note is that no two plants are alike. Some plants may arrive with slightly more of less abundance of leaves. Some plants may arrive bushier or taller depending on the way the plant has grown. If the plant you receive is drastically different than the listing photo or completely underwhelming, please send us a photo over at info@houseplantshop.com and we are happy to issue a partial refund, or a replacement depending on the case.