Return and Refund Policy

Your satisfaction is our priority. If you're not happy with your purchase, please review our return and refund policy below.

Return Eligibility

Returns are accepted within 30 days of purchase. Items must be unused, in original packaging, and accompanied by a receipt or proof of purchase.

Non-Returnable Items

The following items cannot be returned:

• Gift cards
• Perishable goods (e.g., certain live plants)
• Custom or personalized items

Return Process

To initiate a return:

• Contact us at collectiveplantco@gmail.com with your order details.
  

Refunds

Once we receive and inspect your return, we'll notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 7 business days.

Exchanges

We replace items if they're defective or damaged. Contact us at collectiveplantco@gmail.com for exchange inquiries.

Shipping Costs

Return shipping costs are the customer's responsibility unless the return is due to our error.

Contact Us

For questions about returns or refunds, email us at collectiveplantco@gmail.com or call (920) 246-0265.