Return & Refund Policy

At Collective Plant Co., we strive to ensure you are completely satisfied with your purchase. If you are not satisfied, we are here to help.

Return Eligibility

To be eligible for a return, the following conditions must be met:

• Item must be unused and in the same condition as received.
• Must be in the original packaging.
• Return must be initiated within 30 days of purchase.
• Proof of purchase is required.

Non-Returnable Items

The following items cannot be returned:

• Gift cards
• Live Plants
• Custom or personalized items
• Items marked as final sale

Return Process

To initiate a return, follow these steps:

• Contact us at collectiveplantco@gmail.com with your order details.
• Once approved, you will receive return instructions.
• Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refund Processing

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed within 7 business days to the original payment method.

Exchanges

We replace defective or damaged items. Contact us at collectiveplantco@gmail.com for exchange inquiries.

Late or Missing Refunds

If you haven’t received a refund yet:

• Check your bank account again.
• Contact your credit card company; it may take time for refunds to be processed.
• Still no refund? Contact us at collectiveplantco@gmail.com.

Need Help?

For more information, contact us at:

Email: collectiveplantco@gmail.com